SHIPPING & F.A.Q
PLEASE READ: Shipping Updates as of March 5th, 2025
-- CANADA: Only tracked shipping options are available at this time. I will be leaving the free lettermail shipping option turned off for now as its just too unpredictable, plus this way you get your order in a box instead of bubble mailer, and way faster 😊
--- USA: Standard shipping is USPS via Canada Post (Typically 1-2 weeks in transit but delays are common at the moment, some arrive way faster than usual, others way later) Express Shipping is via DHL (Approx 2-5 days in transit) if you need it faster. There are still No Tariffs or duties on Orders under $800 at this time, I will update this spot if that changes.
All Other Countries, please contact me for a shipping quote, many countries now require special registrations and fees to be able to ship there.
MOST IMPORTANT: My processing time here (time it takes me to make/pack/ship your order) as of March 5th is 2-3 weeks and some items will ship much sooner (clearance, things I already have on hand, etc) If you need your order by a certain date PLEASE let me know so I can confirm that I can accommodate it, and make sure that you choose the right shipping option to get it there on time 😊
THANK YOUUUUU FOR YOUR SUPPORT <3
***Please let me know if your order is a Gift, and what to put in the note/say who it is from!**
SHIPPING FAQ (Please read above announcement FIRST!)
HOW DO YOU SHIP?
My standard shipping is typically done through Canada Post. Tracked options for Canada are available at a discounted rate at check out. If you would like a quote for an alternate shipping service please send me a message. Please note Canada post (or pretty much any other service either) still does not guarantee any service speeds at this time so please contact me if you are requiring your order by a certain date to ensure you select the correct shipping option for your needs.
USA/INTL Shipping: All USA/INTL Orders are tracked packages. USA is 1-2 Weeks in transit (but can be shorter or longer sometimes!) INTL will vary depending on your location.
Please remember I have zero control over Canada posts shipping speeds and you do have options for tracked/faster shipping at checkout :)
As of March 5th my current processing time here is 2-3 weeks, However, some items will ship much sooner if it's items I already have on hand. Please leave me a note or send me a message if you are hoping to get it by a certain date - I do most of my work made to order to avoid waste/taking up space.
Again, If you need your order by a certain date please contact me or leave a note in your order :)
Yes, all shipping has tracking.
IS YOUR PACKAGING GREEN?
Most of my packing supplies are repurposed from electronics shipments, the bubble mailer envelopes, boxes & most packing supplies I use are items that would normally be sent to be recycled. Re-purposing is even better than recycling as it saves those extra steps. My glass straws typically come wrapped in tissue paper (unless cases have been ordered or are included) to protect from scratches/damages during shipping, sometimes repurposed bubble wrap may be used if shipping a long distance or if extra padding is needed.
If you would like your order gift wrapped please leave a comment on your order along with any gift note you would like to add :) there is no additional fee for gift wrap.
F.A.Q:
Whats the best way to clean my straw?
Under a tap with a cleaning brush or even better: the Dishwasher! Did you know that running a tap for 2 minutes is about the same water use as a full cycle on a dishwasher? the newer ones use even less water! They actually get pretty clean in the utentils holder (try to keep away from the metals so they dont bang against them) My Borosilicate straws are even strong enough for industrial dishwashers and can handle the high temps.
Do you sell Metal / Steel or Bamboo Drinking Straws?
No, In my own opinion Metal Straws are an awful alternative and they are actually one of the reasons I started making Glass Straws, it is also one of the top things i hear at markets: "I have a metal straw but I hate it" Not only are Metal Straws unpleasant feeling/tasting to drink from they can easily cause lacerations to the mouth as they are thin walled and the edges can be VERY sharp. (Example: Starbucks recalled ALL metal straws back in 2016 due to these very issues and haven't sold them since, a lady in the UK even lost her life being impaled by one)
As for Bamboo, while it sounds like a great option - it is a porous material that needs to be cleaned properly to avoid hygienic issues but that's kind of hard when you cannot see through them to make sure they are cleaned well, and only reusable for about a month or two. Also, Why continue to import mass produced straws when you can find locally made ones instead?
Do you have a retail store?
To shop in person you can find Bow Valley Straws at these Local Canadian Retailers and Markets: