SHIPPING & F.A.Q
FREE Standard shipping within Canada!
HOW DO YOU SHIP?
My standard shipping is done through Canada Post oversized lettermail (USA is Air Packet, Tracked) Tracked options for Canada are available at a discounted rate at check out, $10 for expedited or $15 for xpresspost. If you would like a quote for an alternate shipping service please send me a message. Please note Canada post still does not guarantee any service speeds at this time so please contact me if you are requiring your order by a certain date to ensure you select the correct shipping option for your needs.
Local delivery areas may be possible upon request: Airdrie, Cochrane, Canmore/Banff.
SEPT 2021: Canada Post is still not guaranteeing delivery dates at this time, and deliveries are normal in some areas, but very slow in others, therefore quite unpredictable. Lately, its 4-10 business days within Canada but can vary. If you need your order ASAP please note I have added 2 new shipping options at checkout that are offered to you at a very discounted rate, they are both faster and come with a tracking number as well. USA Is about 1-2 weeks currently.
USA/INTL Shipping: All USA/INTL Orders are now tracked packages, it is only a few dollars more than the previous rate and gets the package there in about half the time (as of Aug 2021 most orders are taking approx 1-2 weeks, but can be longer depending on your local service. Faster upgrades are available too) All usa/intl orders come with tracking.
WHEN WILL MY ORDER SHIP OUT?
Most orders will be shipped out within 2-5 business days, as most of my designs are made to order to avoid waste/taking up space. I try to get all orders out as fast as I can and work every day currently :)
**If you need your order by a certain date please contact me!!**
The Free Shipping option is via Canada Post oversized lettermail and usually takes 4-10 Business days to arrive to most places within Canada. Faster, tracked shipping also available at a discounted rate at checkout. **All orders over $100 will also receive Upgraded Shipping with Tracking automatically**
Free shipping is oversized lettermail which does NOT have any tracking, the shipping upgrades available do have tracking #s provided. All USA/INTL is tracked shipping.
IS YOUR PACKAGING GREEN?
Most of my packing supplies are repurposed from electronics shipments, the bubble envelopes, boxes & most packing supplies I use are items that would normally be sent to be recycled. Re-purposing is even better than recycling as it saves those extra steps. My glass straws typically come wrapped in tissue paper (unless cases have been ordered) to protect from scratches/damages during shipping, sometimes repurposed bubble wrap may be used if shipping a long distance or if extra padding is needed.
*All orders over $100 will also receive Upgraded Shipping with Tracking#*
Whats the best way to clean my straw?
Using a straw cleaning brush and running some warm water from your tap, maybe a little soap on the brush if the straw has been sitting for days with something in it. They are also dishwasher safe but note that depending on your dishwasher it may not always fully clean the straw. I recommended putting it in the utensils holder of your dishwasher. If your straw looks a bit cloudy over time you can easily remove any cloudiness by soaking it in warm water with some vinegar.
Do you sell Metal / Steel or Bamboo Drinking Straws?
No, In my own opinion Metal Straws are an awful alternative and they are actually one of the reasons I started making Glass Straws, it is also one of the top things i hear at markets: "I have a metal straw but I hate it" Not only are Metal Straws unpleasant feeling/tasting to drink from They can easily cause lacerations to the mouth as they are thin walled and the edges can be VERY sharp. (Example: Starbucks recalled ALL metal straws back in 2016 due to these very issues and haven't sold them since, a lady in the UK even lost her life being impaled by one)
As for Bamboo, while it sounds like a great option - it is a porous material that needs to be cleaned properly to avoid hygienic issues but that's kind of hard when you cannot see through them to make sure they are cleaned well, and only reusable for about a month or two. Also, Why continue to import straws when you can find locally made ones instead?
Do you have a retail store?
To shop in person you can find Bow Valley Straws at these Local Canadian Retailers and Markets: