SHIPPING & F.A.Q
*NEW* All website orders ship FREE within Canada!
HOW DO YOU SHIP?
My shipping is done through Canada Post, If you would like a quote for an alternate shipping service please send me a message. Local Canmore/Banff Delivery is also available.
IS YOUR PACKAGING GREEN?
ALL my packing supplies are repurposed from electronics shipments, the bubble envelopes, boxes & all packing supplies I use are items that would normally be sent to be recycled.
Re-purposing is even better than recycling as it saves those extra steps. My glass straws typically come wrapped in tissue (unless cases have been ordered) to protect from scratches/damages during shipping, sometimes repurposed bubble wrap may be used if shipping a long distance or if extra padding is needed. The Vinyl Cases I have available are also repurposed material made from new but repurposed fabric saved from going to the landfill.
WHEN WILL MY ORDER SHIP OUT?
Most orders will be shipped within 1-3 business days.
DOES STANDARD SHIPPING HAVE TRACKING?
Standard shipping is oversized letter mail which does NOT have any tracking. The shipping upgrades available do have tracking #s provided.
Whats the best way to clean my straw?
Using a straw cleaning brush and running some warm water from your tap, maybe a little soap on the brush if the straw has been sitting for days with something in it. They are also dishwasher safe but note that depending on your dishwasher it may not always fully clean the straw. If your straw looks a bit cloudy over time you can easily remove any cloudiness by soaking it in warm water with some vinegar.
Do you sell Metal / Steel or Bamboo Drinking Straws?
NO, and I never will. In my own opinion Metal Straws are an awful alternative and they are actually one of the reasons I started making Glass Straws. They can easily cause lacerations to the mouth as they are thin walled and the edges can be VERY sharp. They are basically a giant needle and should be used with alot of caution and NEVER for children. (Example: Starbucks recalled ALL metal straws back in 2016 due to these very issues and haven't sold them since) Also the fact they are .10 cent items being marked up to 1,000% and used for alot of "Greenwashing" by companies. As for Bamboo, while it sounds like a great option - it is a porous material that needs to be cleaned properly to avoid hygienic issues, but that's kind of hard when you cannot see through them to make sure they are clean.
Do you have a store?
No, I do Art in the Park in Canmore every Saturday & Sunday during summer and you can also find Bow Valley Straws at these Retailers/Markets: Where to Buy